:root {
	--primary-color: #6366f1;
	--secondary-color: #a855f7;
	--accent-color: #ec4899;
	--dark-bg: #0f172a;
	--card-bg: rgba(30, 41, 59, 0.7);
	--text-light: #f8fafc;
	--text-gray: #94a3b8;
}

body {
	font-family: 'Inter', sans-serif;
	color: var(--text-light);
	overflow-x: hidden;
	margin: 0;
}

/* Header */
header {
	position: relative;
	top: 0;
	width: 100%;
	z-index: 1000;
	background: #fff;
	backdrop-filter: blur(12px);
	border-bottom: 1px solid rgba(255, 255, 255, 0.9);
	padding: 1.2rem 0;
	transition: all 0.3s ease;
}

.container {
	max-width: 1200px;
	margin: 0 auto;
	padding: 0 2rem;
	display: flex;
	justify-content: space-between;
	align-items: center;
}

.logo {
	max-width: 250px;
	width: 100%;
}

.nav-buttons {
	display: flex;
	gap: 1rem;
	align-items: center;
}

.nav-buttons a {
	padding: 0.6rem 1.5rem;
	border-radius: 12px;
	text-decoration: none;
	font-weight: 600;
	font-size: 0.95rem;
	transition: all 0.3s cubic-bezier(0.4, 0, 0.2, 1);
}

.btn-ghost {
	color: #fff;
	background: rgba(0, 0, 0, 0.5);
	border: 1px solid rgba(255, 255, 255, 0.1);
	border: 1px solid #ccc;
}

.btn-ghost:hover {
	background: rgba(255, 255, 255, 0.1);
	transform: translateY(-2px);
	color: #000;
}

.btn-primary-gradient {
	color: #fff;
	background: rgba(0, 0, 0, 0.5);
	border: 1px solid rgba(255, 255, 255, 0.1);
	border: 1px solid #ccc;
}

.btn-primary-gradient:hover {
	background: rgba(255, 255, 255, 0.1);
	transform: translateY(-2px);
	color: #000;
}

.btn-support {
	background: #f1c40f;
	color: #fff;
	border: 1px solid rgba(236, 72, 153, 0.2);
	display: inline-flex;
	align-items: center;
	gap: 0.5rem;
}

.btn-support:hover {
	background: #fff;
	box-shadow: 0 0 15px rgba(255, 255, 255, 0.3);
	transform: translateY(-2px);
	color: #f1c40f;
}

/* Hero Section */
.hero {
	min-height: 100vh;
	display: flex;
	align-items: center;
	justify-content: center;
	position: relative;
	overflow: hidden;
	padding-top: 80px;
}

.hero-bg {
	position: absolute;
	top: 0;
	left: 0;
	width: 100%;
	height: 100%;
	object-fit: cover;
	opacity: 0.3;
	z-index: -1;
	mask-image: linear-gradient(to bottom, black 60%, transparent 100%);
}

.hero::before {
	content: '';
	position: absolute;
	top: 0;
	left: 0;
	width: 100%;
	height: 100%;
	background: radial-gradient(circle at center, transparent 0%, var(--text-light) 100%);
	z-index: -1;
}

.hero-content {
	max-width: 900px;
	text-align: center;
	padding: 2rem;
	z-index: 1;
}

.hero h1 {
	font-size: 5rem;
	font-weight: 800;
	margin-bottom: 1.5rem;
	line-height: 1.1;
	background: linear-gradient(to bottom right, #fff 30%, #94a3b8);
	-webkit-background-clip: text;
	-webkit-text-fill-color: transparent;
	text-shadow: 0 10px 30px rgba(0, 0, 0, 0.5);
	animation: fadeInUp 0.8s ease-out;
}

.hero p {
	font-size: 1.4rem;
	color: var(--text-gray);
	margin-bottom: 3rem;
	line-height: 1.6;
	max-width: 700px;
	margin-left: auto;
	margin-right: auto;
	animation: fadeInUp 0.8s ease-out 0.2s backwards;
}

.hero-actions {
	display: flex;
	gap: 1.5rem;
	justify-content: center;
	animation: fadeInUp 0.8s ease-out 0.4s backwards;
}

.hero-btn {
	padding: 1rem 2.5rem;
	border-radius: 16px;
	font-size: 1.1rem;
	font-weight: 600;
	text-decoration: none;
	transition: all 0.3s ease;
	display: inline-flex;
	align-items: center;
	gap: 0.5rem;
}

.hero-btn-primary {
	background: white;
	color: var(--dark-bg);
}

.hero-btn-primary:hover {
	transform: translateY(-3px);
	box-shadow: 0 10px 30px rgba(255, 255, 255, 0.2);
}

.hero-btn-secondary {
	background: rgba(255, 255, 255, 0.1);
	color: white;
	backdrop-filter: blur(10px);
	border: 1px solid rgba(255, 255, 255, 0.1);
}

.hero-btn-secondary:hover {
	background: rgba(255, 255, 255, 0.2);
	transform: translateY(-3px);
}

/* Knowledge Base Section */
.kb-section {
	padding: 8rem 0;
	background: #fff;
	position: relative;
}

.kb-bg-img {
	position: absolute;
	top: 0;
	left: 0;
	width: 100%;
	height: 100%;
	object-fit: cover;
	opacity: 0.05;
	z-index: 0;
}

.section-header {
	text-align: center;
	margin-bottom: 5rem;
	position: relative;
	z-index: 1;
}

.section-header h2 {
	font-size: 3rem;
	font-weight: 700;
	margin-bottom: 1rem;
	background: linear-gradient(to right, var(--primary-color), var(--accent-color));
	-webkit-background-clip: text;
	-webkit-text-fill-color: transparent;
}

.section-header p {
	color: var(--text-gray);
	font-size: 1.2rem;
}

.kb-grid {
	display: grid;
	grid-template-columns: repeat(auto-fit, minmax(350px, 1fr));
	gap: 2.5rem;
	position: relative;
	z-index: 1;
}

.kb-card {
	background: var(--card-bg);
	border: 1px solid rgba(255, 255, 255, 0.05);
	border-radius: 24px;
	padding: 2.5rem;
	transition: all 0.4s cubic-bezier(0.4, 0, 0.2, 1);
	cursor: pointer;
	text-decoration: none;
	color: var(--text-light);
	display: flex;
	flex-direction: column;
	align-items: flex-start;
	position: relative;
	overflow: hidden;
}

.kb-card::before {
	content: '';
	position: absolute;
	top: 0;
	left: 0;
	width: 100%;
	height: 100%;
	background: linear-gradient(135deg, rgba(99, 102, 241, 0.1), transparent);
	opacity: 0;
	transition: opacity 0.4s ease;
}

.kb-card:hover {
	transform: translateY(-10px);
	border-color: rgba(99, 102, 241, 0.3);
	box-shadow: 0 20px 40px rgba(0, 0, 0, 0.3);
}

.kb-card:hover::before {
	opacity: 1;
}

.kb-icon-wrapper {
	width: 64px;
	height: 64px;
	background: rgba(255, 255, 255, 0.03);
	border-radius: 16px;
	display: flex;
	align-items: center;
	justify-content: center;
	margin-bottom: 2rem;
	border: 1px solid rgba(255, 255, 255, 0.05);
	transition: all 0.4s ease;
}

.kb-card:hover .kb-icon-wrapper {
	background: var(--primary-color);
	transform: scale(1.1) rotate(5deg);
}

.kb-icon {
	width: 32px;
	height: 32px;
	color: var(--text-light);
}

.kb-card h3 {
	font-size: 1.5rem;
	font-weight: 700;
	margin-bottom: 1rem;
	z-index: 1;
}

.kb-card p {
	color: var(--text-gray);
	font-size: 1rem;
	line-height: 1.6;
	z-index: 1;
}

.kb-arrow {
	margin-top: auto;
	padding-top: 2rem;
	color: var(--primary-color);
	font-weight: 600;
	display: flex;
	align-items: center;
	gap: 0.5rem;
	opacity: 0;
	transform: translateX(-10px);
	transition: all 0.3s ease;
}

.kb-card:hover .kb-arrow {
	opacity: 1;
	transform: translateX(0);
}

/* Footer */
footer {
	background: #fff;
	padding: 4rem 0;
	border-top: 1px solid rgba(255, 255, 255, 0.05);
}

.footer-content {
	display: flex;
	justify-content: space-between;
	align-items: center;
	margin-bottom: 2rem;
}

.footer-links {
	display: flex;
	gap: 2rem;
}

.footer-links a {
	color: var(--text-gray);
	text-decoration: none;
	transition: color 0.3s ease;
}

.footer-links a:hover {
	color: var(--primary-color);
}

.copyright {
	text-align: center;
	color: #000;
	font-size: 0.9rem;
    width: 100%;
}

@keyframes fadeInUp {
	from {
		opacity: 0;
		transform: translateY(30px);
	}

	to {
		opacity: 1;
		transform: translateY(0);
	}
}

@media (max-width: 768px) {
	.hero h1 {
		font-size: 3rem;
	}

	.container {
		flex-direction: column;
		gap: 1.5rem;
	}

	.nav-buttons {
		width: 100%;
		justify-content: center;
		flex-wrap: wrap;
	}

	.hero-actions {
		flex-direction: column;
	}

	.hero-btn {
		width: 100%;
		justify-content: center;
	}
}

.back-link {
	color: var(--text-gray);
	text-decoration: none;
	display: flex;
	align-items: center;
	gap: 0.5rem;
	transition: color 0.3s ease;
}

.back-link:hover {
	color: var(--text-light);
}

/* Main Content */
main {
	flex: 1;
	padding-top: 100px;
	padding-bottom: 4rem;
	position: relative;
}

.bg-img {
	position: fixed;
	top: 0;
	left: 0;
	width: 100%;
	height: 100%;
	object-fit: cover;
	opacity: 0.15;
	z-index: -1;
	pointer-events: none;
}

.page-header {
	text-align: center;
	margin-bottom: 3rem;
}

.page-header h1 {
	font-size: 2.5rem;
	font-weight: 700;
	margin-bottom: 1rem;
}

.page-header p {
	color: var(--text-gray);
	font-size: 1.1rem;
}

.ticket-card {
	background: rgba(30, 41, 59, 0.8);
	backdrop-filter: blur(20px);
	border: 1px solid rgba(255, 255, 255, 0.1);
	border-radius: 24px;
	padding: 3rem;
	box-shadow: 0 25px 50px -12px rgba(0, 0, 0, 0.5);
}

.info-alert {
	background: rgba(99, 102, 241, 0.1);
	border: 1px solid rgba(99, 102, 241, 0.2);
	border-radius: 12px;
	padding: 1rem 1.5rem;
	margin-bottom: 2rem;
	display: flex;
	gap: 1rem;
	align-items: flex-start;
}

.info-alert svg {
	color: var(--primary-color);
	flex-shrink: 0;
	margin-top: 0.2rem;
}

.info-alert p {
	margin: 0;
	color: var(--text-light);
	font-size: 0.95rem;
	line-height: 1.5;
}

/* Form Styles */
.form-group {
	margin-bottom: 1.5rem;
}

.form-label {
	display: block;
	margin-bottom: 0.5rem;
	color: var(--text-gray);
	font-weight: 500;
	font-size: 0.95rem;
}

.required::after {
	content: "*";
	color: var(--accent-color);
	margin-left: 4px;
}

.form-control {
	width: 100%;
	background: var(--input-bg);
	border: 1px solid var(--input-border);
	border-radius: 12px;
	padding: 0.8rem 1rem;
	color: var(--text-light);
	font-size: 1rem;
	transition: all 0.3s ease;
}

.form-control:focus {
	outline: none;
	border-color: var(--primary-color);
	background: rgba(255, 255, 255, 0.08);
	box-shadow: 0 0 0 4px rgba(99, 102, 241, 0.1);
}

.row {
	display: flex;
	gap: 1.5rem;
}

.col {
	flex: 1;
}

@media (max-width: 768px) {
	.row {
		flex-direction: column;
		gap: 0;
	}
}

/* File Upload */
.file-upload-area {
	border: 2px dashed var(--input-border);
	border-radius: 12px;
	padding: 2rem;
	text-align: center;
	display: flex;
	flex-direction: column;
	align-items: center;
	cursor: pointer;
	transition: all 0.3s ease;
	background: rgba(255, 255, 255, 0.02);
}

.file-upload-area:hover {
	border-color: var(--primary-color);
	background: rgba(99, 102, 241, 0.05);
}

.file-upload-icon {
	font-size: 2rem;
	color: var(--text-gray);
	margin-bottom: 1rem;
}

.file-list {
	margin-top: 1rem;
	display: flex;
	flex-direction: column;
	gap: 0.5rem;
}

.file-item {
	display: flex;
	align-items: center;
	justify-content: space-between;
	background: rgba(255, 255, 255, 0.05);
	padding: 0.5rem 1rem;
	border-radius: 8px;
	font-size: 0.9rem;
}

.remove-file {
	color: var(--accent-color);
	cursor: pointer;
	background: none;
	border: none;
	padding: 0.2rem;
}

/* Submit Button */
.btn-submit {
	width: 100%;
	background: linear-gradient(135deg, var(--primary-color), var(--secondary-color));
	color: white;
	border: none;
	padding: 1rem;
	border-radius: 12px;
	font-size: 1.1rem;
	font-weight: 600;
	cursor: pointer;
	transition: all 0.3s ease;
	margin-top: 1rem;
	display: flex;
	align-items: center;
	justify-content: center;
	gap: 0.5rem;
}

.btn-submit:hover {
	transform: translateY(-2px);
	box-shadow: 0 10px 25px rgba(99, 102, 241, 0.4);
}

.btn-submit:disabled {
	opacity: 0.7;
	cursor: not-allowed;
	transform: none;
}

/* Summernote Dark Theme Overrides */
.note-editor.note-frame {
	border-color: var(--input-border);
	background: var(--input-bg);
}

.note-editor.note-frame .note-editing-area .note-editable {
	color: var(--text-light);
	background: var(--input-bg);
}

.note-toolbar {
	background: rgba(255, 255, 255, 0.05) !important;
	border-bottom: 1px solid var(--input-border) !important;
}

.note-btn {
	background: transparent !important;
	color: var(--text-gray) !important;
	border: 1px solid transparent !important;
}

.note-btn:hover {
	background: rgba(255, 255, 255, 0.1) !important;
	color: var(--text-light) !important;
}

.note-placeholder {
	color: var(--text-gray) !important;
}


/* ========================================
   Guest Ticket Create Form Styles
   ======================================== */

.ticket-form-section {
    background: #e9ecef;
    min-height: calc(100vh - 180px);
    padding: 40px 0;
}

.ticket-form-container {
    max-width: 800px;
    margin: 0 auto;
    padding: 0 20px;
}

.ticket-form-card {
    background: #fff;
    border-radius: 8px;
    box-shadow: 0 2px 10px rgba(0,0,0,0.1);
    overflow: hidden;
}

.ticket-form-header {
    background: #f1c40f;
    color: #fff;
    padding: 15px 20px;
}

.ticket-form-header h1 {
    margin: 0;
    font-size: 18px;
    font-weight: 600;
}

.ticket-form-body {
    padding: 25px;
}

.ticket-form-row {
    display: flex;
    gap: 20px;
    margin-bottom: 20px;
}

.ticket-form-row .ticket-form-group {
    flex: 1;
    margin-bottom: 0;
}

.ticket-form-group {
    margin-bottom: 20px;
}

.ticket-form-label {
    display: block;
    margin-bottom: 6px;
    font-size: 14px;
    color: #333;
    font-weight: 500;
}

.ticket-form-input,
.ticket-form-select {
    width: 100%;
    padding: 10px 12px;
    border: 1px solid #ccc;
    border-radius: 4px;
    font-size: 14px;
    box-sizing: border-box;
    transition: border-color 0.2s, box-shadow 0.2s;
}

.ticket-form-input:focus,
.ticket-form-select:focus {
    outline: none;
    border-color: #3c8dbc;
    box-shadow: 0 0 0 3px rgba(60, 141, 188, 0.1);
}

.ticket-form-select {
    background: #fff;
}

.ticket-form-hint {
    font-size: 12px;
    color: #777;
    margin-top: 6px;
}

/* Dropzone */
.ticket-dropzone {
    border: 2px dashed #d1d5db;
    border-radius: 8px;
    padding: 40px 20px;
    text-align: center;
    cursor: pointer;
    transition: all 0.3s ease;
    background: #f8fafc;
}

.ticket-dropzone:hover {
    border-color: #3c8dbc;
    background: #f0f7ff;
}

.ticket-dropzone.dragover {
    border-color: #3c8dbc;
    background: #e8f4fd;
}

.ticket-dropzone-icon {
    display: flex;
    justify-content: center;
    margin-bottom: 12px;

}

.ticket-dropzone-icon svg {
    color: #3c8dbc;
}

.ticket-dropzone-text {
    font-size: 15px;
    color: #4b5563;
    margin: 0 0 6px 0;
    font-weight: 500;
}

.ticket-dropzone-hint {
    font-size: 13px;
    color: #9ca3af;
}

/* File List */
.ticket-file-list {
    margin-top: 12px;
    display: flex;
    flex-direction: column;
    gap: 8px;
}

.ticket-file-item {
    display: flex;
    align-items: center;
    justify-content: space-between;
    padding: 8px 12px;
    background: #f8f9fa;
    border: 1px solid #e9ecef;
    border-radius: 4px;
    font-size: 13px;
    color: #333;
}

.ticket-file-item-name {
    display: flex;
    align-items: center;
    gap: 8px;
}

.ticket-file-item-name svg {
    color: #3c8dbc;
}

.ticket-file-remove {
    background: none;
    border: none;
    color: #dc3545;
    cursor: pointer;
    padding: 4px;
    display: flex;
    align-items: center;
    transition: color 0.2s;
}

.ticket-file-remove:hover {
    color: #a71d2a;
}

/* Form Actions */
.ticket-form-actions {
    display: flex;
    gap: 12px;
    justify-content: center;
    margin-top: 25px;
    padding-top: 20px;
    border-top: 1px solid #e9ecef;
}

.ticket-btn-submit {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    gap: 8px;
    padding: 10px 24px;
    background: #f1c40f;
    color: #fff;
    border: none;
    border-radius: 4px;
    font-size: 14px;
    font-weight: 500;
    cursor: pointer;
    transition: background 0.2s;
}

.ticket-btn-submit:hover {
    background: #367fa9;
}

.ticket-btn-submit:disabled {
    background: #6c757d;
    cursor: not-allowed;
}

.ticket-btn-cancel {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    padding: 10px 24px;
    background: #6c757d;
    color: #fff;
    border: none;
    border-radius: 4px;
    font-size: 14px;
    font-weight: 500;
    cursor: pointer;
    text-decoration: none;
    transition: background 0.2s;
}

.ticket-btn-cancel:hover {
    background: #5a6268;
    color: #fff;
}

/* Summernote Light Theme */
.ticket-form-body .note-editor.note-frame {
    border: 1px solid #ccc;
    border-radius: 4px;
    background: #fff;
}

.ticket-form-body .note-editor.note-frame .note-editing-area .note-editable {
    background: #fff;
    color: #333;
}

.ticket-form-body .note-toolbar {
    background: #f8f9fa !important;
    border-bottom: 1px solid #ccc !important;
    border-radius: 4px 4px 0 0;
}

.ticket-form-body .note-btn {
    background: #fff !important;
    color: #333 !important;
    border: 1px solid #ccc !important;
}

.ticket-form-body .note-btn:hover {
    background: #e9ecef !important;
}

.ticket-form-body .note-placeholder {
    color: #999 !important;
}

/* Responsive */
@media (max-width: 768px) {
    .ticket-form-row {
        flex-direction: column;
        gap: 0;
    }

    .ticket-form-row .ticket-form-group {
        margin-bottom: 20px;
    }

    .ticket-attachments-row {
        flex-direction: column;
        align-items: stretch;
    }

    .ticket-btn-add-file {
        width: 100%;
        justify-content: center;
    }
}


/* ========================================
   KB Mini Cards (Ticket Create Page)
   ======================================== */

.kb-mini-section {
    margin-top: 30px;
}

.kb-mini-title {
    font-size: 15px;
    font-weight: 600;
    color: #4b5563;
    margin-bottom: 16px;
}

.kb-mini-grid {
    display: grid;
    grid-template-columns: repeat(3, 1fr);
}

.kb-mini-grid.kb-mini-grid-2 {
    grid-template-columns: repeat(2, 1fr);
    gap: 16px;
}

.kb-mini-card {
    display: flex;
    align-items: center;
    gap: 14px;
    padding: 16px;
    background: #fff;
    border: 1px solid #e5e7eb;
    border-radius: 8px;
    text-decoration: none;
    transition: all 0.2s ease;
}

.kb-mini-card:hover {
    border-color: #3c8dbc;
    box-shadow: 0 4px 12px rgba(60, 141, 188, 0.15);
    transform: translateY(-2px);
}

.kb-mini-icon {
    width: 44px;
    height: 44px;
    display: flex;
    align-items: center;
    justify-content: center;
    background: #f0f7ff;
    border-radius: 10px;
    flex-shrink: 0;
}

.kb-mini-icon svg {
    color: #3c8dbc;
}

.kb-mini-content {
    flex: 1;
    min-width: 0;
}

.kb-mini-content h4 {
    font-size: 14px;
    font-weight: 600;
    color: #1f2937;
    margin: 0 0 4px 0;
}

.kb-mini-content p {
    font-size: 12px;
    color: #6b7280;
    margin: 0;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}

.kb-mini-arrow {
    color: #9ca3af;
    flex-shrink: 0;
    transition: transform 0.2s, color 0.2s;
}

.kb-mini-card:hover .kb-mini-arrow {
    color: #3c8dbc;
    transform: translateX(3px);
}

@media (max-width: 900px) {
    .kb-mini-grid {
        grid-template-columns: 1fr;
    }
}
/* ========================================
   Knowledge Base Pages - Light Theme
   Ana Renkler: #f1c40f (sarı), #e9ecef (gri), #333 (koyu)
   ======================================== */

/* KB Page Layout */
.kb-page {
    background: #e9ecef;
    min-height: calc(100vh - 180px);
}

.kb-page main {
    padding: 40px 0;
}

.kb-page .container {
    max-width: 900px;
    display: block;
}

/* Article Header */
.article-header {
    margin-bottom: 32px;
    text-align: left;
}

.article-header h1 {
    font-size: 28px;
    font-weight: 700;
    color: #333;
    margin: 0 0 12px 0;
    line-height: 1.3;
}

.article-meta {
    display: flex;
    align-items: center;
    gap: 8px;
    font-size: 13px;
    color: #666;
}

.article-meta-badge {
    display: inline-flex;
    align-items: center;
    gap: 6px;
    background: #f1c40f;
    color: #fff;
    padding: 4px 12px;
    border-radius: 20px;
    font-size: 12px;
    font-weight: 600;
}

/* Content Card */
.content-card {
    background: #fff;
    border-radius: 8px;
    box-shadow: 0 1px 3px rgba(0,0,0,0.08);
    padding: 28px;
    margin-bottom: 20px;
}

/* Section Titles */
.content-card h2 {
    font-size: 20px;
    font-weight: 600;
    color: #333;
    margin: 0 0 16px 0;
    padding: 0;
    border: none;
    display: flex;
    align-items: center;
    gap: 10px;
}

.content-card h2::before {
    content: '';
    width: 4px;
    height: 24px;
    background: #f1c40f;
    border-radius: 2px;
}

.content-card h3 {
    font-size: 16px;
    font-weight: 600;
    color: #333;
    margin: 0 0 10px 0;
}

.content-card p {
    font-size: 14px;
    line-height: 1.7;
    color: #555;
    margin: 0 0 16px 0;
}

.content-card p.no-margin {
    margin: 0 0 6px 0;
}

/* Settings Table - Modern Design */
.settings-table {
    width: 100%;
    border-collapse: separate;
    border-spacing: 0;
    margin: 20px 0;
    border-radius: 8px;
    overflow: hidden;
    border: 1px solid #e5e7eb;
}

.settings-table th {
    background: #f1c40f;
    color: #fff;
    padding: 14px 16px;
    text-align: left;
    font-weight: 600;
    font-size: 13px;
    text-transform: uppercase;
    letter-spacing: 0.5px;
}

.settings-table td {
    padding: 16px;
    background: #fff;
    border-bottom: 1px solid #f0f0f0;
    color: #555;
    font-size: 14px;
    vertical-align: top;
}

.settings-table tr:last-child td {
    border-bottom: none;
}

.settings-table b {
    color: #f1c40f;
    font-weight: 600;
}

/* Step List - Clean Design */
.step-list {
    list-style: none;
    padding: 0;
    margin: 0;
    counter-reset: step;
}

.step-list li {
    position: relative;
    padding-left: 56px;
    margin-bottom: 28px;
    padding-bottom: 28px;
    border-bottom: 1px solid #f0f0f0;
}

.step-list li:last-child {
    border-bottom: none;
    margin-bottom: 0;
    padding-bottom: 0;
}

.step-list li::before {
    counter-increment: step;
    content: counter(step);
    position: absolute;
    left: 0;
    top: 0;
    width: 40px;
    height: 40px;
    background: #f1c40f;
    color: #fff;
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    font-weight: 700;
    font-size: 16px;
}

.step-list li h3 {
    margin-top: 8px;
}

/* Step Images */
.step-image {
    margin: 16px 0;
    border-radius: 8px;
    overflow: hidden;
    border: 1px solid #e5e7eb;
    box-shadow: 0 2px 8px rgba(0,0,0,0.06);
}

.step-image img {
    width: 100%;
    height: auto;
    display: block;
    max-height: 500px;
    height: 100%;
    object-fit: contain;
}

/* Note Box - Yellow Theme */
.note-box {
    background: #fffbeb;
    border: 1px solid #f1c40f;
    border-radius: 8px;
    padding: 16px 20px;
    margin: 20px 0;
    display: flex;
    gap: 12px;
}

.note-box::before {
    content: '💡';
    font-size: 18px;
    flex-shrink: 0;
}

.note-box strong {
    color: #92400e;
    display: block;
    margin-bottom: 6px;
    font-size: 14px;
}

.note-box p,
.note-box span {
    color: #92400e;
    font-size: 13px;
    line-height: 1.6;
    margin: 0;
}

/* Back Link */
.kb-back-link {
    display: inline-flex;
    align-items: center;
    gap: 6px;
    color: #666;
    text-decoration: none;
    font-size: 14px;
    margin-bottom: 20px;
    transition: color 0.2s;
}

.kb-back-link:hover {
    color: #f1c40f;
}

.kb-back-link svg {
    width: 16px;
    height: 16px;
}

/* Responsive */
@media (max-width: 768px) {
    .content-card {
        padding: 20px;
    }

    .article-header h1 {
        font-size: 22px;
    }

    .settings-table {
        display: block;
        overflow-x: auto;
    }

    .settings-table th,
    .settings-table td {
        padding: 12px;
        font-size: 13px;
        white-space: nowrap;
    }

    .step-list li {
        padding-left: 48px;
    }

    .step-list li::before {
        width: 34px;
        height: 34px;
        font-size: 14px;
    }
}


/* ========================================
   Guest Ticket Show Page Styles
   Ana Renkler: #f1c40f (sarı), #e9ecef (açık gri), #333 (koyu)
   ======================================== */

.guest-ticket-section {
    background: #e9ecef;
    min-height: calc(100vh - 180px);
    padding: 40px 20px;
}

.guest-ticket-container {
    max-width: 800px;
    margin: 0 auto;
    width: 100%;
    box-sizing: border-box;
}

/* Tüm child elementler container içinde kalmalı */
.guest-ticket-container > * {
    max-width: 100%;
    box-sizing: border-box;
}

/* Ticket Header Card */
.guest-ticket-header-card {
    background: #fff;
    border-radius: 6px;
    box-shadow: 0 1px 3px rgba(0,0,0,0.1);
    margin-bottom: 16px;
    overflow: hidden;
}

.guest-ticket-header-top {
    background: #f1c40f;
    padding: 12px 20px;
    display: flex;
    justify-content: space-between;
    align-items: center;
}

.guest-ticket-id {
    background: #fff;
    color: #f1c40f;
    padding: 4px 12px;
    border-radius: 4px;
    font-size: 13px;
    font-weight: 700;
}

.guest-badge {
    padding: 4px 12px;
    border-radius: 4px;
    font-size: 12px;
    font-weight: 600;
    background: #fff;
}

.guest-badge-open { color: #17a2b8; }
.guest-badge-answered { color: #28a745; }
.guest-badge-closed { color: #6c757d; }

.guest-ticket-header-body {
    padding: 20px;
}

.guest-ticket-title {
    font-size: 18px;
    font-weight: 600;
    color: #333;
    margin: 0 0 14px 0;
}

.guest-ticket-meta {
    display: flex;
    flex-wrap: wrap;
    gap: 20px;
    font-size: 13px;
    color: #666;
}

.guest-ticket-meta-item {
    display: flex;
    align-items: center;
    gap: 6px;
}

.guest-ticket-meta-item svg {
    width: 15px;
    height: 15px;
    color: #999;
}

/* Security Notice */
.guest-security-notice {
    background: #fffbeb;
    border: 1px solid #f1c40f;
    border-radius: 6px;
    padding: 12px 16px;
    margin-bottom: 16px;
    display: flex;
    align-items: center;
    gap: 10px;
    font-size: 13px;
    color: #92400e;
}

.guest-security-notice svg {
    color: #f1c40f;
    flex-shrink: 0;
    width: 18px;
    height: 18px;
}

/* Messages Section - No Card Wrapper */
.guest-messages-card {
    background: transparent;
    margin-bottom: 20px;
}

/* Message Item */
.guest-message-item {
    background: #fff;
    border-radius: 6px;
    box-shadow: 0 1px 3px rgba(0,0,0,0.08);
    padding: 16px 20px;
    margin-bottom: 12px;
}

.guest-message-row {
    display: flex;
    gap: 14px;
}

.guest-message-avatar {
    width: 40px;
    height: 40px;
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    flex-shrink: 0;
}

.guest-message-avatar.avatar-admin {
    background: #f1c40f;
    color: #fff;
}

.guest-message-avatar.avatar-guest {
    background: #e9ecef;
    color: #666;
}

.guest-message-avatar svg {
    width: 20px;
    height: 20px;
}

.guest-message-content {
    flex: 1;
    min-width: 0;
}

.guest-message-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 8px;
}

.guest-message-sender {
    display: flex;
    align-items: center;
    gap: 8px;
}

.guest-message-sender-name {
    font-weight: 600;
    font-size: 14px;
    color: #333;
}

.guest-badge-guest {
    background: #fff3cd;
    color: #856404;
    font-size: 11px;
    padding: 2px 8px;
    border-radius: 3px;
}

.guest-badge-admin {
    background: #e3f2fd;
    color: #1565c0;
    font-size: 11px;
    padding: 2px 8px;
    border-radius: 3px;
}

.guest-message-time {
    font-size: 12px;
    color: #999;
}

.guest-message-body {
    color: #444;
    line-height: 1.6;
    font-size: 14px;
}

/* Attachments */
.guest-message-attachments {
    margin-top: 12px;
    padding-top: 12px;
    border-top: 1px solid #eee;
}

.guest-message-attachments-label {
    font-size: 12px;
    color: #666;
    margin-bottom: 6px;
}

.guest-attachment-link {
    display: inline-flex;
    align-items: center;
    gap: 5px;
    padding: 5px 10px;
    background: #f8f9fa;
    border-radius: 4px;
    font-size: 12px;
    color: #f1c40f;
    text-decoration: none;
    margin-right: 6px;
    transition: background 0.2s;
}

.guest-attachment-link:hover {
    background: #fff3cd;
}

.guest-attachment-link svg {
    width: 14px;
    height: 14px;
}

/* Reply Section */
.guest-reply-card {
    background: #fff;
    border-radius: 6px;
    box-shadow: 0 1px 3px rgba(0,0,0,0.1);
    overflow: hidden;
}

.guest-reply-header {
    padding: 14px 20px;
    font-size: 15px;
    font-weight: 600;
    color: #333;
    border-bottom: 1px solid #eee;
    display: flex;
    align-items: center;
    gap: 8px;
}

.guest-reply-header svg {
    color: #f1c40f;
    width: 18px;
    height: 18px;
}

.guest-reply-body {
    padding: 20px;
}

.guest-reply-textarea {
    width: 100%;
    min-height: 120px;
    padding: 12px;
    border: 1px solid #ddd;
    border-radius: 4px;
    font-size: 14px;
    font-family: inherit;
    resize: vertical;
    margin-bottom: 16px;
}

.guest-reply-textarea:focus {
    outline: none;
    border-color: #f1c40f;
}

.guest-reply-dropzone {
    border: 2px dashed #ddd;
    border-radius: 6px;
    padding: 24px;
    text-align: center;
    cursor: pointer;
    transition: all 0.2s;
    background: #fafafa;
    margin-bottom: 16px;
}

.guest-reply-dropzone:hover,
.guest-reply-dropzone.dragover {
    border-color: #f1c40f;
    background: #fffef5;
}
.guest-reply-icons{
    display: flex;
    justify-content: center;
}
.guest-reply-dropzone-icon {
    color: #f1c40f;
    margin-bottom: 6px;
}

.guest-reply-dropzone-text {
    color: #666;
    font-size: 14px;
    margin: 0 0 4px 0;
}

.guest-reply-dropzone-hint {
    color: #999;
    font-size: 12px;
}

/* BUTTON - Sarı arka plan, beyaz yazı */
.guest-reply-btn {
    display: inline-flex;
    align-items: center;
    gap: 8px;
    background: #f1c40f !important;
    color: #fff !important;
    padding: 12px 24px;
    border: none;
    border-radius: 4px;
    font-size: 14px;
    font-weight: 600;
    cursor: pointer;
    transition: background 0.2s;
    text-decoration: none;
}

.guest-reply-btn:hover {
    background: #d4ac0d !important;
    color: #fff !important;
}

.guest-reply-btn:disabled {
    background: #ccc !important;
    color: #666 !important;
    cursor: not-allowed;
}

.guest-reply-btn svg {
    width: 16px;
    height: 16px;
    stroke: #fff;
}

/* Closed Notice */
.guest-closed-notice {
    background: #f8f9fa;
    border: 1px solid #e9ecef;
    border-radius: 6px;
    padding: 16px 20px;
    display: flex;
    align-items: center;
    gap: 12px;
}

.guest-closed-notice svg {
    color: #6c757d;
    width: 22px;
    height: 22px;
}

.guest-closed-notice-title {
    font-weight: 600;
    color: #333;
    margin-bottom: 2px;
}

.guest-closed-notice-text {
    font-size: 13px;
    color: #666;
    margin: 0;
}

/* File List */
.guest-file-list {
    display: flex;
    flex-wrap: wrap;
    gap: 8px;
    margin-bottom: 16px;
}

.guest-file-item {
    display: inline-flex;
    align-items: center;
    gap: 6px;
    background: #fff3cd;
    padding: 6px 10px;
    border-radius: 4px;
    font-size: 12px;
    color: #856404;
}

.guest-file-remove {
    background: none;
    border: none;
    color: #dc3545;
    cursor: pointer;
    padding: 0;
    display: flex;
}

/* Responsive */
@media (max-width: 768px) {
    .guest-ticket-header-top {
        flex-direction: column;
        gap: 10px;
        align-items: flex-start;
    }

    .guest-ticket-meta {
        flex-direction: column;
        gap: 8px;
    }

    .guest-message-row {
        flex-direction: column;
    }

    .guest-message-avatar {
        width: 36px;
        height: 36px;
    }
}